ការបញ្ជូល Live Casino តាមអនឡាញ

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Responsible Gaming

You may at your discretion choose to exclude yourself from playing any Games on our Website. You may:

Set a limit on the amount you may wager within a specified period of time;
Set a limit on the losses you may incur within a period of time;
Set a limit on the amount of time you may play within one session;
Exclude yourself from playing for a definite or indefinite period.

In order to impose limits on your gaming you need to send an email to your local customer service at the address provided on https://www.k9win.com indicating the following particulars "I want to be excluded from https://www.k9win.com", or alternatively visit https://www.k9win.com and click on "Responsible Gaming". A self-exclusion will take immediate effect following the receipt of your request by a customer service representative.
If you choose to exclude yourself for an indefinite period your account will be closed and you will be barred from re-registering on our Website.
When setting up your Member Account you may also choose to impose limits on your play. This means that you can only deposit and play with the amount you have pre-set for the next seven-day period. You are not able to raise your limit during a running week but are able to raise the maximum stake for the following week.
Should you opt for self-exclusion in the manners contemplated above, then you will not be able to reverse this position for at least 7 days, after which you will be able to send an email to the same email address in order to re-activate your access to our Games and re-activate your Member Account.

Disconnect Policy

At K9WIN, we work hard to provide our players with the best online and mobile gaming experience; however, we cannot always guarantee, with absolute certainty, the smoothness of your experience due to, but not limited to, factors outside our control, including weak internet connections and other circumstances that may lead to disconnection.

In cases of interruption, disconnection, or other incidents affecting gameplay, the following policy shall take effect. Please read the full text before using our services on the site. The use of our services is considered as having read and consented to the said policy.

All players shall bear the risk of disconnection and shall be responsible for reducing risks related to their internet connection.
When a player is disconnected before a bet is placed, the bet will not be valid, and the account balance will not be affected.
When a player is disconnected after a bet is placed, the bet will be valid, and the account balance will be automatically adjusted. For example, if a player places a bet and loses, the loss will be reflected in the account balance.
Players who wish to verify bets and their corresponding outcomes must submit a formal request through Customer Support. Please note that this process is for verification only and does not alter the results of the bet.
If problems continue, please contact Customer Support for assistance. All cases are independently and fully investigated.
K9WIN, at any time and at its own discretion, reserves the right to modify this policy and issue the final decision on all related matters. Policy changes or related decisions will be communicated via in-app messages, email, WhatsApp, or written notices.

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* អ្នកមិនអាចលេងហ្គេមនេះបានទេ ព្រោះប្រូម៉ូសិនដែលអ្នកបានដាក់ស្នើរមិនត្រូវគ្នានឹងប្រភេទហ្គេម។ សូមពិនិត្យមើលទៅលើតម្រូវការនៃលក្ខខណ្ឌផ្តល់ជូន។ នៅពេលដែលតម្រូវការនៃការផ្តល់ជូនត្រូវបានឈានដល់ ឬសមតុល្យទឹកប្រាក់របស់អ្នក ក្រោម វានឹងត្រូវបានកំណត់ឡើងវិញ ហើយហ្គេមទាំងអស់នេះនឹងត្រូវបានដោះសោ។

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About K9WIN

Frequently Asked Questions

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Terms and Conditions of Use of Service of K9WIN

General

Privacy Policy

Responsible Gaming

Disconnect Policy

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