Disconnect Policy

Disconnect Policy

At K9WIN, we work hard to provide our players with the best online and mobile gaming experience; however, we cannot always guarantee, with absolute certainty, the smoothness of your experience due to, but not limited to, factors outside our control, including weak internet connections and other circumstances that may lead to disconnection.

In cases of interruption, disconnection, or other incidents affecting gameplay, the following policy shall take effect. Please read the full text before using our services on the site. The use of our services is considered as having read and consented to the said policy.

1. All players shall bear the risk of disconnection and shall be responsible for reducing risks related to their internet connection.
2. When a player is disconnected before a bet is placed, the bet will not be valid, and the account balance will not be affected.
3. When a player is disconnected after a bet is placed, the bet will be valid, and the account balance will be automatically adjusted. For example, if a player places a bet and loses, the loss will be reflected in the account balance.
4. Players who wish to verify bets and their corresponding outcomes must submit a formal request through Customer Support. Please note that this process is for verification only and does not alter the results of the bet.
5. If problems continue, please contact Customer Support for assistance. All cases are independently and fully investigated.
6. K9WIN, at any time and at its own discretion, reserves the right to modify this policy and issue the final decision on all related matters. Policy changes or related decisions will be communicated via in-app messages, email, WhatsApp, or written notices.